If you don't have enough space in your disk, the app can't be installed. Please read error messages.Ĭheck your wifi / internet connection for connectivity. Your account may be banned or deactivated for activities. If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website. Please confirm the details that you are entering is correct. You may be trying with wrong login credentials. The Backline server may be down and that is causing the login/account issue. If you have login or account related issue, please check the following steps. I'm having Backline login issue or account related issues. Too many users using the app at same time. Your wifi / mobile data connection not working properly. The Backline app server may be down and that is causing the loading issue. There are few situations that may cause the load issue in android apps. My Backline app wont load or not working properly (loading error / server error / connection error). If that is your case, try installing older versions of the app. You can see if that fixes it.Įven in some rare cases, the re-install step also don't work. Android usually restores all settings after you re-install and log into the app. It may work after this.įinally, if you can't fix it with anything, you may need to uninstall the app and re-install it. If none of the above working, you can wait till your phone battery drains and it turns off automatically.Īfter that put it to charge, and press the power button. Then, release the buttons and hold down "Power" button until the screen turns on. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Then you close the app that has this issue. You just need to press the recent applications menu (usually the first left button) in your phone. Most of the times, it might be a temporary loading issue. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. It is one of the most common problem in android operating system. If you would like a printable copy of this article, please contact Training at Option 3.Common Backline App Problems and Troubleshooting Steps I'm getting black screen (blank screen) when I open Backline? If you have questions regarding this functionality of TotalMD, please contact our support or training departments at 80 Option 2 for Support or Option 3 for Training. As a Backline user, you will initiate the secure chat with the recipient and be able to initiate the video chat. No, they will not need a Backline account. you will see the following icons:ĭoes the patient or recipient of the video chat need a Backline account? Once the individual joins, you can chat normally on the Telehealth connection.On the next screen, you can Start or Cancel the Telehealth chat.Once you are in the chat, press the icon on the top right of the chat window.Telehealth does not require a separate account login. Log into your Backline mobile account as you usually do.Once the individual joins, you will chat normally via the Telehealth connection. After starting the Telehealth chat, wait for the individual to join the conversation.On the next screen, Start or Cancel the Telehealth chat.Once you are in the chat, click the Start Video Call link on the top of the chat window:.Select the 1-on-1 chat for the patient you want to have a Telehealth chat with by choosing.NOTE: When connecting from a computer or laptop, it will need to have a built-in or attached camera and microphone. Logging into your Telehealth account does not require separate login from Backline. Supported web browsers are Chrome, Edge, Firefox and Safari. Starting a Telehealth Chat Via a Web Browser
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